Cancellation & Refund Policy
Triple 8 Return & Refund Policy
At Triple 8, we take pride in delivering quality products with care. If something doesn’t go as expected, we’re here to make it right.
Damaged Orders
If your order arrives damaged, please email us at hellotriple8@gmail.com within 48 hours of delivery.
Include clear photos or a video of:
The damaged item
The outer box it arrived in
We’ll offer you a replacement or store credit, based on your preference.
Return Eligibility
You can request a return within 5 days of receiving your order if:
The item is unused and in original condition
It is not a customized product
You clearly mention which item(s) you want to return
You pack the item securely to prevent damage in transit
Note: Items damaged due to poor packaging during return transit may not be approved for return.
How to Return
Email hellotriple8@gmail.com with your return request.
Our team will guide you through the process.
Once we receive and inspect the item, we’ll issue your store credit.
Return Charges
Customers are responsible for the return shipping cost.
If you’ve previously canceled or rejected orders at delivery, a nominal reverse pickup fee may apply.
Non-Returnable Items
Customized or personalized items
Used or worn products
Missing or Tampered Packages
Do not accept any parcel that looks tampered with. Contact us immediately at hellotriple8@gmail.com.
If your tracking shows “Delivered” but you didn’t receive it, contact us within 24 hours.
We’re always here for you. If you ever need support, have a question, or just want to share feedback, don’t hesitate to reach out. We’ll do everything we can to make it right and ensure you feel cared for, every step of the way.